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This Freight Agent Training Course is designed to teach anyone without any industry experience how to be a successful freight agent. Your primary focus as a Freight Agent is to make money hand over fist, realize that the earning potential for brokering freight is limitless! An Agent’s job as an intermediary between shippers and carriers is often entirely performance based. It is essential to learn how to obtain and maintain customers while building equity in your relationships. Students learn industry-specific marketing skills and the knowledge required for day-to-day operations. The Broker handles all of the back-end office work including: invoicing, receivables, credit, collections, claims, obtaining Customer Specific Pricing, and any support Agents need.  In addition to learning basic information about the freight industry, students are introduced to the relevant federal laws and regulations that govern freight brokerages. Freight Agent student also focus on modeling freight rate dynamics and pricing options by becoming familiar with factors influencing freight costs, such as surcharges and company policies. The instructors address many of the issues relevant to freight rate volatility, as well as hedging and trading strategies used by freight brokers. Students practice prospecting for shippers, setting rates and scheduling loads.

Our students develop into very profitable individuals who can partner/start working with just about any licensed freight brokerage. We do offer Job Placement for our Freight Agent Students who pass their certification quiz. Pass fail test requires 90%, unlimited retakes.

Being a freight agent requires almost no overhead. If you are reading this you have almost all of the tools that you need to start creating a reliable source of income for yourself. Working as a freight agent allows you to do the fun part of brokering freight (Communicating with customers and carriers) without the headache of billing your customers and managing invoices from carriers. Also, as an agent you are backed by the brokerages cash flow, which means you can make money while using someone else’s money.

Time: 7 hours of video content, usually takes about one week to complete.

Students Receive Course Completion Certificate for achieving >90% on the final quiz/test.


Table of Contents

I) A Freight Agents Environment

  • Understanding the Brokerage as a Whole
  • The Role Agents Play
  • Setting up your office
  • Working From Home
  • Software and Online Tools
  • Staying Organized

II) Legal Requirements of a Brokerage

  • What is the Department of Transportation (D.O.T.)?
  • What is the Federal Motor Carrier Safety Administration (FMCSA)?
  • Operating Authority and MC Numbers
  • SCAC Codes
  • Insurance Requirements
  • Being Responsible with the Bond

III) Setup Packets

  • How to Read the Paperwork and Contracts
  • Setting up Customers
  • Setting up Carriers
  • References and Credit Checks

IV) Moving a Load – From Start to Finish

  • Accepting the Load
  • Selling the Load
  • Booking the Right Truck
  • Building the Rate Confirmation
  • Making Appointments
  • Dispatching Drivers
  • Making Check Calls
  • Preparing-For and Dealing-With Errors of a Load
  • Consignor and Consignee Procedures
  • Insurance Claims

V) Carriers

  • Pre-qualifying Carriers
  • Checking Safety Ratings
  • Communicating with Dispatchers and Drivers
  • Working with Owner Operators
  • Reasonable Compensation
  • Accessorial Charges and Reimbursement Policies
  • Intermodal Capacity

VI) Cash Flow

  • Extending Credit to Shippers
  • Payment Policies
    • Quick Pay
    • Fuel Advances
    • COMdata codes & T-Checks
  • Agent Commissions
  • Consequences (Process) for Brokers who don’t pay
  • Working with Factoring Companies

VII) Making Money

  • Finding Freight
  • Actively Helping Transportation Managers
  • Rate Negotiation Tactics
  • Customer Service
  • Competition

VIII) Niche Markets

  • The Types of Equipment
  • Commodities to Transport
  • Heavy Haul & Over Dimensional Freight
  • LTL
  • HAZMAT (Hazardous Material) Guide

IX) Finding More Carrying Capacity

  • Effectively Utilizing Load Boards
  • Walk-through of Load Boards
  • Your Company’s Database – Creating Efficiency
  • Networking Tools and Strategies

X) Establishing Freight Rates

  • Calculating Rates
  • Minimum Day Rate Charges
  • Quoting and Bidding ‘Lanes’
  • Rate Matrices
  • R.F.P.’s
  • Analyzing Market Trends
  • Finding Accurate Market Data and Information
  • Seasonal Rate Fluctuations
  • Dedicated Lanes
  • Circular Lanes

XI) Double Brokering

  • Your Legal Rights
  • Managing Liability
  • Actions to Take as a Victim
  • Preventing and Confronting Back Solicitation

XII) Working with Ports of the United States, Canada, and Mexico

  • Customs (International Shipping)
  • TWIC Cards

XIII) Day to Day Business

  • Your Daily Routine
  • Overcoming Challenges

XIV) Vocabulary and Terminology